Top 350+ Solved Performance Management MCQ Questions Answer
Q. Which of the following is not a type of performance appraisal?
a. 45 degree appraisal.
b. Customer appraisals.
c. Appraisal of managers.
d. Team based appraisal
Q. Why might an organization use multiple systems of appraisal? Select all that apply.
a. To prevent the misuse of performance appraisal systems by line managers.
b. Different systems for different part of the organization.
c. Different systems for different organizational groups.
d. To provide employees with a choice of methods.
Q. Which of the following is not a reason why performance appraisal is used by organizations?
a. To allocate financial rewards.
b. To clarify and define performance expectations.
c. To determine promotion.
d. Because it is a legal requirement.
Q. What is the meaning of upward appraisal?
a. Line managers rate the performance of employees.
b. Employees rate the performance of their manager.
c. Senior managers rate the performance of line managers.
d. Employees rate the performance of their peers.
Q. What is meant by 360 degree appraisal?
a. A system where the line manager rates subordinates simultaneously.
b. A system where feedback is obtained from peers subordinates and supervisors.
c. A system where a senior manager rates all line managers simultaneously.
d. A system where every employee rates another employee chosen at random.
Q. Which of the following statements about 360 degree appraisal is not true?
a. 360 degree appraisal may be linked to pay awards.
b. 360 degree appraisal is normally conducted anonymously.
c. 360 degree appraisal has origins in the 1970s US army.
d. The data generated is normally highly accurate, valid and meaningful.
Q. What is the purpose of a 'mystery shopper'?
a. A person who pretends to be a manager to test the service process.
b. A person pretends to be a real customer to test the service encountered.
c. A person who pretends to be an employee to test service process.
d. A person who works for a competitor and pretends to be a customer to test the service encountere
Q. Which of the following statements is not true?
a. Some performance appraisal systems have become bureaucratic.
b. The introduction of performance appraisal in the public sector has been controversial.
c. Deming believed performance appraisal was central to quality management.
d. Some line managers do not take the appraisal processes seriously.
Q. Employees with …….. need for achievement desire challenging jobs over which they have control
a. Low
b. Medium
c. High
d. No
Q. Which statement about job satisfaction is most correct
a. It causes performance
b. It can affect turnover
c. It cannot be measured
d. It does not affect absenteeism
Q. Job analysis is a process of gathering information about the
a. Job holder
b. Job
c. Management
d. Organization
Q. The final process of a job analysis is the preparation of two statements, namely,
a. Job observation and job description
b. Job specification and job observation
c. Job description and job specification
d. None of the above
Q. The process of grouping of similar types of works together is known as
a. Job classification
b. Job design
c. Job evaluation
d. Job description
Q. The system of ranking jobs in a firm on the basis of the relevant characteristics, duties, and responsibilities is known as
a. Job evaluation
b. Job design
c. Job specification
d. Job description
Q. The written statement of the findings of job analysis is called
a. Job design
b. Job classification
c. Job description
d. Job evaluation