Q. What is the purpose of a 'mystery shopper'? (Solved)

1. A person who pretends to be a manager to test the service process.

2. A person pretends to be a real customer to test the service encountered.

3. A person who pretends to be an employee to test service process.

4. A person who works for a competitor and pretends to be a customer to test the service encountere

  • b. A person pretends to be a real customer to test the service encountered.
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