Q. What is the purpose of a 'mystery shopper'? (Solved)
1. A person who pretends to be a manager to test the service process.
2. A person pretends to be a real customer to test the service encountered.
3. A person who pretends to be an employee to test service process.
4. A person who works for a competitor and pretends to be a customer to test the service encountere
- b. A person pretends to be a real customer to test the service encountered.