Top 150+ Solved Emerging Trends in Management MCQ Questions Answer
Q. "Poka-yoke" is the Japanese term for
a. card
b. foolproof
c. continuous improvement
d. fishbone diagram
Q. A worker operates a shear press. She notices that the metal sheets she iscutting have curled edges. Who should get the first "shot" at solving the problem?
a. the foreman
b. a member of the quality control department
c. the operator herself
d. an engineer
Q. A recent consumer survey conducted for a car dealership indicates that,when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?
a. communication, courtesy, and credibility
b. competence, courtesy, and security
c. competence, responsiveness, and reliability
d. communication, responsiveness, and reliability
Q. Which of the following has been the main driver to the globalization ofbusiness?
a. the higher standards of living in the u.s. and europe
b. technology
c. the nafta trade agreement
d. the increasing ethnic diversity within countries
Q. Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to manufacturing and service sectors
Q. Walter Shewhart is listed among the important people of operationsmanagement because of his contributions to
a. assembly line production
b. measuring the productivity in the service sector
c. just-in-time inventory methods
d. statistical quality control
Q. Henry Ford is noted for his contributions to
a. standardization of parts
b. statistical quality control
c. assembly line operations
d. scientific management
Q. Taylor and Deming would have both agreed that
a. whirlpool's global strategy is a good one
b. eli whitney was an important contributor to statistical theory
c. management must do more to improve the work environment and its processes so that quality can be improved
d. productivity is more important than quality
Q. Who among the following is associated with contributions to qualitycontrol in operations management?
a. charles babbage
b. henry ford
c. frank gilbreth
d. w. edwards deming
Q. The responsibilities of the operations manager include
a. planning, organizing, staffing, procuring, and reviewing
b. forecasting, designing, planning, organizing, and controlling
c. forecasting, designing, operating, procuring, and reviewing
d. planning, organizing, staffing, leading, and controlling
Q. Which of the following is not an element of the management process?
a. pricing
b. staffing
c. planning
d. controlling
Q. An operations manager is not likely to be involved in
a. the design of products and services to satisfy customers' wants and needs
b. the quality of products and services to satisfy customers' wants and needs
c. the identification of customers' wants and needs
d. work scheduling to meet the due dates promised to customers
Q. All of the following decisions fall within the scope of operationsmanagement except for
a. financial analysis
b. design of products and processes
c. location of facilities
d. quality management
Q. Which of the following are the primary functions of all organizations?
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
Q. Budgeting, paying the bills, and collection of funds are activitiesassociated with the
a. management function
b. control function
c. finance/accounting function
d. production/operations function