Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. When errors that affect quality are discovered, the procedure to improve thesituation should be to ______________.
a. identify the specific error
b. correct the specific error
c. determine the root causes of the error
d. all of the above
Q. Which of the following models value stability?
a. Organism model
b. Mechanistic model
c. Cultural model
d. Total Quality model
Q. Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
a. materials; inferior fabrication
b. standards; gold plating
c. practices; poor workmanship
d. pricing; gouging
Q. In the quality area, process control is becoming an important element of the manufacturing to rigorous specifications to provide a consistently uniform output. The control of a process is divided into controlling temperatures, pressures, flows, ______________, and levels in terms of rates and time.
a. directions, elasticity’s
b. volumes, distances
c. speeds (velocities), volumes
d. distances, speeds (velocities)
Q. The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor's capabilities to produce to the specifications, a "shop survey" or audit of the vendor may be required. e areas for the audit should include ______________.
a. facilities and shop space
b. experience and capability with similar work
c. quality assurance an control procedures
d. organization and quality of work in process
Q. Taguchi suggested that loss in a process is'increased with increase in which of thefollowing?
a. Specifications
b. Standards
c. Competition
d. Variability
Q. Some organizations emphasizes the use of quality tools but failed to do which ofthe following?
a. Focus on what is truly important to the distributors
b. Incorporate continuous improvement efforts
c. Make fundamental changes in their processes and culture
d. Focus on what is truly important to the customer
Q. Which of the following statements is TRUE about Deming’s philosophy?
a. It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
b. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
c. Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
d. Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value
Q. Nonconformance is an expense of:
a. Profit of quality
b. Defects of quality
c. Quality of product
d. Cost of quality
Q. Best price or zero cost is
a. To keep defective products aside, ensuring they
b. do not reach the customers
c. Prerogative cost
d. To count, grade, and rework
Q. The concept that it is easier and less costly to do the work right the first time iscalled:
a. Zero defects
b. Continuous improvement
c. DTRTRTFT
d. The customer is the next person in the process
Q. Which of the following statements concerning acceptance sampling is false?
a. Used when expensive and time-consuming to test the product 100%.
b. The number of allowable defects before lot is rejected is predetermined.
c. Inspection and test standards must be established to ensure that procedures can adequately determine conformance and nonconformance.
d. All of the above are true
Q. Quality attributes
a. are used to determine how effectively the organization accomplishes its goals
b. can be objective or subjective in nature
c. are specific quality characteristics for which a product is designed, built, and tested
d. B and C
Q. When a product or service completely meets a customer's requirements:
a. quality is achieved
b. cost of quality is high
c. cost of quality is low
d. the customer pays the minimum price