Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. Tools used for collecting customer complaints
a. comment cards
b. focus groups
c. toll free telephone numbers
d. all the above
Q. PDCA cycle stands for
a. plan do check act
b. plan did check act
c. process do check act
d. process did check acknowledge
Q. Japanese quality guru who developed new concepts in response to the American gurus
a. walter shewhart
b. philip crosby
c. genichi taguchi
d. w. edward deming
Q. In TQM, the customer need can be understandable by which model
a. taguchi model
b. kano model
c. deming model
d. kaizen model
Q. The most common techniques used for analyzing the quality costs are
a. trend analysis
b. pareto analysis
c. both a and b
d. none of the above
Q. In continuous improvement, PDSA stands for
a. plan do study act
b. plan did study act
c. process do study act
d. process did study acknowledge
Q. The system for causing quality is preventive, not appraisal is
a. first absolute
b. second absolute
c. third absolute
d. fourth absolute
Q. Which of the following is not a use of arrow diagram:
a. Determining the best schedule for the entire project
b. Potential Scheduling problem and solution
c. Calculate critical path of the project
d. Identifying defects in a process
Q. For an ideal OC curve the probability of acceptance for lot fraction defective less than .01 is______________.
a. Equal to 1
b. Less than 1
Q. If we want to detect small process shifts using x bar chart, we should use a sample size of:
a. Less than 5
b. 5-10
c. 10-15
d. 15-25
Q. Factory A produces 100 pieces of wooden legs used in manufacturing tables in 1 hour. The factory in total works for 3 hours. The quality manager decided to check the quality of the outputby measuring the length of the legs (in cms). He decides to collect three samples (one for each hour). The sample size for each sample is fixed at 5. The data collected is present in the following table: What is the mean and range of leg length in sample 1?
a. Mean=10.3;Range=.3
b. Mean=10.1;Range=.8
c. Mean=10.2;Range=.6
d. Mean=9.9;Range=.5
Q. The parameters of s2chart is specified using:
a. Normal Distribution
b. Geometric Distribution
c. Binomial Distribution
d. Chi-square distribution