Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. How a quality can be quantified
a. performance + expectations
b. performance x expectations
c. performance – expectations
d. performance / expectations
Q. Traditional culture of quality requirements focuses on
a. product oriented
b. process oriented
c. customer oriented
d. supplier oriented
Q. American quality guru who took the message of quality to Japan
a. genichi taguchi
b. masaaki imai
c. shigeo shingo
d. w. edwards deming
Q. PDCA cycle is the contribution of
a. walter shewhart
b. philip crosby
c. genichi taguchi
d. w. edward deming
Q. Which one is Juran’s “three- role model”
a. supplier – process – customer
b. customer - process – customer
c. process – customer – supplier
d. process – supplier – customer
Q. What are the elements of Quality statements
a. vision statement
b. mission statement
c. quality policy statement
d. all the above
Q. Quality Trilogy is the contributions of
a. walter shewhart
b. philip crosby
c. joseph m juran
d. w. edward deming
Q. In TQM , the contributions of quality Guru Joseph M Juran
a. internal customer
b. cost of quality
c. breakthrough concept
d. all the above
Q. The contributions of quality Guru Philip Crosby in TQM
a. pdca cycle
b. quality trilogy
c. pdsa
d. concept of zero defects
Q. The contribution of Four absolute of Quality is given by
a. walter shewhart
b. philip crosby
c. joseph m juran
d. w. edward deming
Q. Cost of quality is given by costs of
a. prevention + appraisal +internal failure +external failure
b. prevention + appraisal
c. internal failure + external failure
d. appraisal + internal failure
Q. In components of CoQ, Cost of good quality contains
a. prevention cost
b. appraisal cost
c. both a and b
d. none of the above
Q. In components of CoQ, Cost of poor quality contains
a. internal failure cost
b. external failure cost
c. both a and b
d. none of the above
Q. The Teboul’s customer satisfaction model depends on
a. company offer
b. customer needs
c. both a and b
d. none of the above