Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. The concept that states: "the optimal quality level is reached at the point where theincremental revenue from product improvement equals the incremental cost to secure it" comes from:
a. quality control analysis
b. marginal analysis
c. standard quality analysis
d. conformance analysis
Q. An assignable variance tells us:
a. our equipment is becoming obsolete
b. top management should initiate increased worker training
c. there is an identifiable problem that must be fixed
d. schedule variances will be reduced
Q. The Quality as “ Fitness of Use” is given by
a. walter shewhart
b. philip crosby
c. joseph m juran
d. w. edward deming
Q. Cost generated before the before a product is shipped as a result of non-conformance to requirements is
a. appraisal cost
b. internal failure cost
c. external failure cost
d. prevention cost
Q. The expression of dissatisfaction with a product either orally or written is
a. customer retention
b. customer satisfaction
c. customer complaints
d. customer service
Q. Success of each organization is depending on the performance of
a. employer
b. management
c. employee
d. vendor
Q. A satisfied employee will be a
a. manager
b. high performer
c. motivator to others
d. team leader
Q. Which is the process of stimulating people to actions to accomplish the goals?
a. bonus
b. motivation
c. performance based incentive
d. promotion
Q. The Need which improves the confidence level of an employee is
a. social
b. safety
c. basic
d. esteem
Q. Which of the following is not a part of hygiene factor of two factor theory
a. company policy
b. administration
c. responsibilities
d. interpersonal relations
Q. Responsibility, Advancement etc are example of
a. motivators
b. hygiene factors
c. improvement factors
d. advance factors
Q. Continual improvement is in
a. environmental objective
b. audit result
c. corrective action
d. all of the above
Q. Plan-do-study-act cycle is a procedure to
a. overall improvement
b. continuous improvement
c. permanent improvement
d. immediate improvement