Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. Quality practices must be carried out
a. at the start of the project
b. throuout the life of the project
c. at the end of the project
d. no need to carry out quality practices
Q. Quality Trilogy includes
a. quality planning
b. quality improvement
c. quality control
d. all the three
Q. “Poko-Yoke” is the Japanese term for
a. card
b. fool proof
c. continuous improvement
d. fishbone diagram
Q. Identify the cost not likely to reduce as a result of better quality.
a. maintenance costs
b. inspection costs
c. scrap costs
d. warranty and service costs
Q. Quality Management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in
a. a project completed in shortest possible time.
b. a product or service that conforms to the required specifications.
c. an award-winning product that brings public recognition to the project
d. an innovative project that establishes qualification of the project team
Q. Quality fulfils a need or expectation that is
a. explicitly stated
b. implied
c. legally required
d. all of the above
Q. Which of the following is not a target of Total Quality Management
a. customer satisfaction
b. reducing manpower
c. continuous cost reduction
d. continuous operational improvement
Q. The roof of House of Quality shows the interrelationship between
a. functional requirements
b. design attributes
c. service process
d. manufacturing process
Q. Two major component of fitness of use are Quality Design and
a. quality of conformance
b. quality of service
c. quality of specification
d. quality of manufacturing
Q. Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved?
a. quality assurance
b. quality planning
c. quality control
d. quality management
Q. While setting Quality objective, which need has to be considered.
a. customer need
b. organizational need
c. supplier need
d. worker need
Q. The role of management is to
a. provide resources
b. define ems
c. monitor the effectiveness of the system
d. all of the above
Q. A fundamental tenet of modern quality management holds that quality is mostlikely to be achieved:
a. by planning it into the project
b. by developing careful mechanisms to inspect for quality
c. by developing prestigious products and processes
d. by striving to do the best job possible
Q. Which of the following is least likely to contribute to developing an effectiveproject team supportive of quality?
a. Commitment to the project
b. Team member flexibility
c. Frequent turnover of personnel
d. Team interest in workmanship
Q. Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.
a. specifications and statements of work
b. legal and financial obligations
c. expectations and desires
d. needs and expectations