Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.
a. 100 percent inspection and random rejection
b. acceptance sampling and automatic rejection
c. continuous sampling and error detection methods
d. statistical sampling and control procedures
Q. Quality control methods extend beyond the external characteristics of the productor components of the product. The types of testing of the product or components include ______________.
a. operator, maintainer, and environmental
b. stress, destructive, and operating
c. in-house, public, and private
d. laboratory, destructive, and non-destructive
Q. In the area of quality, project managers are struggling with the training and indoctrination of individuals in the need to do the work right the first time to conform to the requirement. Occasionally, the project manager will discover an individual, either in the planning or actual work, doing more than is called for in the specification. These individuals need training to reduce the level of "over building" because ______________.
a. the extra value given to the customer is not recognized or needed to complete the project
b. the increase to the system specifications place that portion out of balance with the other system components
c. it leads to increased customer requirements for other parts of the system
d. exceeding the specified requirement is asting time and money at no value added to the project
Q. The overall intentions and direction of an organization with regard to quality asformally expressed by top management is a:
a. Quality Plan
b. Quality Statement
c. Quality Policy
d. TQM
Q. Which of the following is not considered a cost of nonconformance to quality?
a. Scrap
b. Rework
c. Expediting
d. Process control
Q. The same quality control manager decides to increase his daily sample size fromthree to six. The size of the control band will:
a. Increase
b. Decrease
c. Remain unchanged
d. Not determinable from given data
Q. An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?
a. When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process
b. When the number of samples outside the current control chart limits become too costly and cumbersome to investigate
c. When a process is subject to constant but stable tool wear
d. A and C
Q. Cost of quality is a concept that includes:
a. the cost necessary for ensuring conformance to requirements
b. the life cycle cost of the project
c. al research and development costs related to the project
d. only the cost of the quality control function
Q. Quality management includes forming and directing a team of people to achieve aqualitative goal within an effective cost and time frame that results in:
a. a project completed in the shortest possible time
b. a product or service that conforms to the requirement specification
c. an award-winning product that brings public recognition to the project
d. an innovative project that establishes the qualifications of the project team
Q. If the level of confidence directly increases as a result of new processes, differentresources, or changed methods, the required cost of monitoring is likely to:
a. increase as well
b. remain the same
c. decrease
d. decrease initially then increase slightly
Q. A project manager notices that all the measurements recorded on a control chart lie within the control band range. However, most of the measurements are below the midpoint (negative variance). Quality management practice offers us what guidance in dealing with this situation?
a. The project manager should apply the "rule of seven"
b. There is no problem as long as the variances lie within the control band
c. Negative variance indicates a problem which should be remedied
d. These variances are most likely caused by random factors
Q. Just-in-time (JIT) is the concept of reducing inventories to:
a. 25% of former stock
b. Less than half of former stock
c. 75% of peak stock
d. zero stock
Q. Unless evidence indicates otherwise, a process is assured to be:
a. in control
b. out of control
c. working at full capacity
d. working at less than full capacity
Q. A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.
a. identify all the faculty work that has been completed
b. identify all the work that has been correctly accomplished
c. determine the single most urgent area for improvement
d. determine the quality baseline from which improvements will be made