Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.
a. management commitment
b. quality improvement team
c. quality measurement
d. goal achievement measures
Q. Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.
a. the required processes and procedures
b. the inspection plan
c. the types of test to be conducted
d. The documentation requirements for actions (testing, inspections, etc.)
Q. Which of the following is not a benefit of long-term suppler relationships?
a. supplier involvement in design
b. information system linkages to customer facilities
c. capacity and facility plans favorable to their customers
d. all of the above are benefits
Q. Which of the following models has the viewpoint that change and learning arevalued in themselves?
a. Organism mode
b. Mechanistic model
c. Cultural model
d. Total Quality model
Q. The standards for output based on quality and customer- service requirements thatoriginate at the organizational and process levels include requirements for all of the following EXCEPT:
a. Accuracy
b. Innovation
c. Timeliness
d. Turnover
Q. Why the factory managers created inspection departments?
a. To keep defective products aside, ensuring
b. they do not reach the customers
c. To ensure quantity of goods/services
d. To count, grade, and rework
Q. Nonconformance is an expense of
a. Profit of quality
b. Defects of quality
c. Quality of product
d. Cost of quality
Q. The process of monitoring specific project results to determine if they comply withrelevant quality standards is called:
a. Quality Assurance
b. Quality Control
c. Quality Planning
d. Quality Review
Q. What percentage of sales is estimated to be the cost of non-quality?
a. 3-5%
b. 12-20%
c. 30-40%
d. 6-8%
Q. Which of the following statements regarding quality is false?
a. Quality improvements depends upon better definition and increased awareness of the requirements specifications
b. Future gains in quality will often rely on advanced technology
c. Recognition of key actions required of each team member is necessary to meet quality objectives
d. Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
Q. Quality is often influenced by all of the following except:
a. fabrication processes and methods
b. supervision
c. inspection
d. cost of materials
Q. From the project perspective, quality attributes:
a. are used to determine how effectively the performing organization supports the project
b. can be objective or subjective in nature
c. are specific characteristics for which a product is designed, built, and tested
d. B and C
Q. Primary responsibility for quality management in the project rests with the:
a. project engineer
b. purchasing agent
c. quality manager
d. project manager
Q. Quality is one part of the three major parameters of a project. When the quality ina project exceeds the specifications, that is called ______________.
a. excellence
b. superior quality
c. deviation plus quality
d. gold plating