Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. Statistical sampling methods are valid for most projects, regardless of the lack ofrepetitive processes, because ______________.
a. projects rely on external vendors for products that must meet contractual specifications to conform to the requirements
b. purchased materials will never meet the requirements of the project
c. services are amenable to statistical sampling even for small lots
d. it looks good to the customer when there is a mathematical approach to quality
Q. Customers are the driving force in any project and determine the requirements tobe met. In dealing with customers' complaints, it is important to ______________.
a. avoid commitment to correction on an "out of warranty" item
b. talk to them until they see the reason the complaints are trivial
c. give them something more than they contracted to receive to suppress any feelings of dissatisfaction
d. provide them with the full scope of the contracted product or service
Q. One of the advantages of team work is:
a. It breaks down barriers between internal
b. customers and suppliers
c. It results in promotion
d. It results in salary increment
Q. Crosby’s approach to management is:
a. A problem that can never be solved
b. Absolutes of Quality Management
c. Interim Management
d. ISO
Q. A histogram ordered by frequency of occurrence that shows how many resultswere generated by each identified cause is:
a. Statistical Histogram
b. Juran Histogram
c. Fishbone Diagram
d. Pareto Diagram
Q. A series of consecutive points on the same side of the average is called:
a. Run
b. Trend
c. Outliers
d. Cycle
Q. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:
a. Quality Policy
b. Check list
c. Trend analysis
d. Pareto diagram
Q. Financial compensation is the primary motivational tool for which of the following management theories or programs?
a. Zero Defects program
b. Theory X management
c. Theory Y management
d. Quality Control Circles
Q. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing processshould be corrected. Which of the following statements best represents the philosophy employed by this principle?
a. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected
b. The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
c. In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
d. Generally, 80% of the quality control problems are justifiable for correction via cost benefit analysis. The remaining 20% are not financially worthy of improvement efforts
Q. The pillars of quality is (are)
a. Quality is free
b. Doing it right the first time
c. Zero defects
d. B and C
Q. Which is not a commonly used quality management tool?
a. Fishbone diagram
b. CSSR report
c. Pareto chart
d. None of the above (all are commonly used)
Q. 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?
a. When destructive testing is required
b. When the cost of 100% inspection is high
c. When we believe there are not many defects
d. A and B
Q. From the project manager's perspective, quality management is ______________limited to assessing the attributes of the tools provided to do the work.
a. always
b. usually
c. not
d. seldom
Q. Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback onthe performance.
a. time, scope, cost, and resources
b. human resources, dollars, materials, and duration
c. time, location, duration, and completion
d. organization, design, objectives, and resources
Q. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.
a. is a method of rejecting errors or variances from standards following selfinspection
b. is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
c. counts errors or failures to determine the added cost of all operations that do not meet the requirements
d. compares the error rate with the pass rate to determine the allowable number of errors per 1,000