Q. Customers are the driving force in any project and determine the requirements tobe met. In dealing with customers' complaints, it is important to ______________. (Solved)
1. avoid commitment to correction on an "out of warranty" item
2. talk to them until they see the reason the complaints are trivial
3. give them something more than they contracted to receive to suppress any feelings of dissatisfaction
4. provide them with the full scope of the contracted product or service
- d. provide them with the full scope of the contracted product or service