Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. All of the following are the elements of a TQM system EXCEPT:
a. Leadership
b. Communications
c. Measurement
d. Detentions
Q. The 'Father' of statistical quality control is:
a. F. W. Taylor
b. Joseph M. Juran
c. Philip Crosby
d. Walter Shewhart
Q. Crosby’s approach to management is
a. A problem that can never be solved
b. Absolutes of Quality Management
c. Interim Management
d. ISO
Q. The practice of ceasing mass inspections and ending awards based on price iscredited to:
a. Edward Deming
b. Philip Crosby
c. Juran
d. Pareto
Q. The ability of a product to be used for different purposes at different capacitiesand under different conditions determines its:
a. Usability
b. Flexibility
c. Operability
d. Availability
Q. All of the following statements about acceptance sampling plans are true except:
a. Acceptance sampling plans are beneficial when the cost of inspections is high and the resulting loss of passing non-conforming units is not great
b. Acceptance sampling plans are necessary when destructive inspections are required
c. Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious
d. Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality
Q. Quality management deals with all of the following topics except:
a. Conformance to requirements / specifications
b. Satisfying the needs of the customer
c. Making products more desirable and luxurious
d. A and C
Q. The majority of product defects could be prevented in most processes if manufacturers would do the following:
a. Increase the use of acceptance control charts instead of standard three-sigma control charts
b. Make a concerted effort to eliminate the potential for product defects in the design stage
c. Create a quality control department
d. A and B
Q. In order to achieve long-term quality improvements, management must do thefollowing:
a. Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day
b. Create a quality control department and give the head of the department ultimate responsibility for quality improvement
c. Implement a formal quality control program with worker and management involvement
d. Establish financial incentive packages for workers
Q. The ______________ of a product or service mostly affects its reliability and maintenance characteristics.
a. design
b. concept
c. fabrication
d. performance
Q. The primary driver(s) behind the demand for continual qualify improvements is / are:
a. an increase in the number of projects being worked
b. the government cost improvement reports that have created widespread public interest in quality
c. the prevalence of media reports on quality circles and other quality improvement techniques
d. B and D
Q. Quality control is:
a. identifying which quality standards are relevant to the project and determining how to satisfy them
b. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
c. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
d. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
Q. Of the following statements, which one(s) is / are true?
a. Quality is the usual result when skilled designers and skilled implementers work on the project
b. Quality is 10% skill and 90% luck
c. Quality can be achieved with the proper combination of personnel, materials, methods, and time to do the work
d. A and C
Q. Which of the following statements best characterizes the quality management practice called benchmarking?
a. The ISO term for progress measurement
b. Comparing planned project practices to those of other projects
c. A technique used to test certain types of electronic equipment
d. The difference between grade and quality
Q. Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________.
a. slogan; whenever possible
b. slogan; most of the time
c. standard; at all times
d. standard; whenever possible