Top 250+ Solved Business Communications MCQ Questions Answer
Q. All the following are advantages of oral communication, except :
a. control over receiver’s attention
b. immediate feedback
c. personal quality
d. conveying complex information
Q. Teleconferencing is not suitable for :
a. meetings
b. interviews
c. problem solving
d. keeping in touch with country offices
Q. One advantage of telephone communication is :
a. good for problem solving
b. permits use of some non-verbal cues
c. conveying large amount of information
d. keeping a permanent record
Q. Reading refers to which element of the communication process?
a. encoding
b. decoding
c. message
d. channel
Q. Reading for information about what is happening within your organizationis called :
a. reading for pleasure
b. reading for personal interest
c. reading for internal information
d. professional reading
Q. Reading may be described by all the following, except:
a. a passive process
b. a skill
c. an active process
d. thinking under the stimulus of the printed page
Q. The most challenging type of meeting is :
a. task oriented meeting
b. information sharing meeting
c. progress meeting
d. problem solving meeting
Q. All the following are characteristics of meetings, except:
a. focused
b. planned
c. highly formal
d. structured
Q. A meeting called to discuss arrangements for a specific event is called:
a. progress meeting
b. task oriented meeting
c. decision making meeting
d. information sharing meeting
Q. Writing skills for professionals in the workplace
a. are rarely used because the internet has significantly reduced the need to write
b. are not required because secretaries do most of the writing for professionals.
c. are not necessary since form letters and pre-designed templates are now available.
d. are a key job requirement that is frequently listed in professional job descriptions.
Q. When writing is not as good as it could be, you and your organization paythe price in all of the following EXCEPT:
a. ineffective results
b. reduced workload
c. wasted time
d. lost goodwill
Q. The primary purpose of a document that is written to convince readers tochange their opinions is to
a. answer a question
b. building goodwill
c. persuade
d. inform
Q. Which of the following is NOT an important aspect of working in teams?
a. drawing on each team member's strengths
b. resolving conflicts constructively
c. cooperating with others
d. assigning your work to others
Q. Information overload
a. keeps people well informed and up to date
b. forces people to be selective about the messages they open and read.
c. is a primary purpose of informative and positive messages.
d. ensures that people get all the important information that they need