Top 250+ Solved Business Communications MCQ Questions Answer
Q. Communication is derived from a Latin word “Communis” which means
a. community
b. share
c. common
d. marxist
Q. The two broad areas of communication are:
a. oral and written communication
b. verbal and written communication
c. verbal and non-verbal communication
d. oral and non-verbal communication
Q. Which of the following are examples of oral communication?
a. meetings, memos and presentations
b. meetings, memos and performance reviews
c. meetings, presentations and performance reviews
d. reports, presentations and performance reviews
Q. Which of the following are examples of written communication?
a. letters and voicemail
b. reports and email
c. circulars and voicemail
d. presentations and email
Q. All the following are external stakeholders of an organization, except:
a. media
b. government
c. suppliers
d. shareholders
Q. Functional coordination is one important reason for communicating with:
a. superiors
b. peers
c. subordinates
d. employees’ unions
Q. Communication with superiors involves:
a. problem solving
b. disciplinary matters
c. welfare aspects
d. public relations
Q. Listening has been identified as one of the “seven habits of highly effectivepeople” by :
a. lundsteen
b. stephen covey
c. lee iacocca
d. tom peters
Q. The most basic type of listening is known as:
a. discriminative listening
b. comprehension listening
c. appreciative listening
d. evaluative listening
Q. Another name for dialogic listening is:
a. empathetic listening
b. therapeutic listening
c. relational listening
d. active listening
Q. Readability is determined mainly by:
a. punctuation
b. length of words
c. active and passive voice
d. spelling
Q. One broad principle of general writing is :
a. write to express, not to impress
b. write to impress not to express
c. tone
d. emphasis and subordination