Top 250+ Solved Business Communications MCQ Questions Answer
Q. All of the following would be examples of persuasive presentationsEXCEPT
a. selling a company's service to a new client.
b. changing an audience's opinion to secure enough votes for an innovative new policy.
c. stroking the audience's egos to validate their commitment to the organization.
d. convincing upper management to accept a proposal for hiring additional personnel.
Q. Which of the following purposes of an oral presentation is specific innature?
a. "this presentation will cover interpersonal skills, telephone etiquette, and up selling."
b. "this presentation will show that some departments are not providing high levels of customer service."
c. "this presentation will cover customer service."
d. "this presentation will explain why customers are so important to the success of the company."
Q. An oral message is preferable to a written one when one of the goals is to
a. report many specific details of a law, policy, or procedure.
b. present extensive or complex financial data.
c. modifies a proposal that may not be acceptable in its original form.
d. minimize undesirable emotions.
Q. The speaker presents questions or issues that both speaker and audiencehave agreed on in advance. This is characteristic of a(n)
a. powerpoint presentation.
b. guided presentation.
c. interactive presentation.
d. monologue presentation.
Q. Good strategies for planning oral presentations include all of the followingEXCEPT
a. learning about the physical conditions in which you will be speaking.
b. analyzing the audience and adapting the message to them.
c. incorporating proper headings and paragraph indentation.
d. simplifying what you want to say.
Q. How many points should you limit yourself to in a typical presentation?
a. one
b. three
c. eight
d. there is no limit.
Q. Which of the following does NOT involve communicating in theworkplace?
a. answering customer letters
b. listening to instructions
c. lifting heavy boxes
d. working on a team project
Q. Which of the following is an example of nonverbal communication?
a. an online blog where employees in different cities can share ideas
b. a company logo designed to project the organization's image
c. an e-mail message reminding employees of an upcoming staff meeting
d. a phone call from an attorney to a client
Q. Effective business communication
a. decreases the number of positive responses to requests on the first try.
b. increases reading time.
c. increases the time that it takes disagreements to surface.
d. builds a positive image of your organization.
Q. Which of the following is an example of an internal document?
a. a performance appraisal of an employee after his first six months on the job
b. a corporation's annual report released at the end of the year
c. a claims adjustment letter that grants a refund to a customer for a faulty product
d. a price quote for the purchase of new computers
Q. Which of the following is an external audience of an organization?
a. peers
b. superiors
c. subordinates
d. stockholders
Q. Organizations expect writing to be professional and free fromtypographical and grammatical errors, so it makes sense to
a. rely exclusively on spell check software programs.
b. depend on secretaries to do all of your writing.
c. edit and proofread your written documents carefully and more than once.
d. have documents sent out to a professional printer to have copies made