Top 150+ Solved Business Communication MCQ Questions Answer
Q. The message sent is not always the same as the meaning attached to themessage. This is because of the:
a. Wrong sender
b. Wrong medium
c. Faulty message
d. Inaccurate decoding
Q. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
Q. Consideration in a business letter means:
a. Stressing the “me” attitude
b. Using first person pronouns
c. Stressing the “you” attitude
d. Appealing to the sender’s interest
Q. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
Q. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
Q. Which of the following indicates the correct sequence of the elements ofcommunication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
Q. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
Q. ----------listening occurs when you go beyond what is being said and try tofathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
Q. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
Q. An important function of -------- listening is to build a rapport with anotherperson
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
Q. "The concept the individual has of himself as a physical, social and spiritual ormoral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
Q. ----------- is a person's belief about his' or her chances of successfullyaccomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
Q. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
d. Intentional
Q. Communication meant for changing the attitude of others is known as------------ communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.