Top 150+ Solved Business Communication MCQ Questions Answer

From 16 to 30 of 149

Q. Which of the following combination is /are example/s of oral communication?

a. Meetings, memos and presentations

b. Meetings, memos and performance reviews

c. Meetings, presentations and performance reviews

d. All the above

  • c. Meetings, presentations and performance reviews

Q. Which of the following combination is /are example/s of written communication?

a. Letters and voicemail

b. Reports and email

c. Circulars and voicemail

d. All the above.

  • b. Reports and email

Q. Orders and directives are the example of:

a. Downward communication

b. Upward communication

c. Diagonal communication

d. Horizontal communication

  • a. Downward communication

Q. Communication between HR manager and salesman is an example of:

a. Horizontal communication

b. Lateral communication

c. Diagonal communication

d. Vertical communication

  • a. Horizontal communication

Q. Diagonal communication is also known as:

a. Cross ward communication

b. Horizontal communication

c. Vertical communication

d. Any of the above

  • a. Cross ward communication

Q. Communication between HR manager and Finance manager is an example of:

a. Downward communication

b. Upward communication

c. Diagonal communication

d. Horizontal communication

  • d. Horizontal communication

Q. Down ward communication and Upward communication are :

a. Vertical communication

b. Horizontal communication

c. Diagonal communication

d. None of these

  • a. Vertical communication

Q. Placement of purchase order to supplier of material is ---------- communication.

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

  • d. External communication

Q. Receiving a sales order is an example of:

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

  • d. External communication

Q. --------- Communication can be inward or outward:

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

  • d. External communication

Q. Functional coordination is one important reason for communicating with:

a. Superiors

b. Peers

c. Subordinates

d. Employees’ unions

  • b. Peers

Q. Communication with superiors involves:

a. Directions

b. Orders

c. Complaints

d. Instructions

  • c. Complaints

Q. Listening has been identified as one of the “seven habits of highly effective people”by :

a. Lundsteen

b. Stephen Covey

c. Lee Iacocca

d. Tom Peters

  • b. Stephen Covey

Q. The most basic type of listening is known as :

a. Discriminative listening

b. Comprehension listening

c. Appreciative listening

d. Evaluative listening

  • a. Discriminative listening

Q. Dialogic listening is also known as:

a. Empathetic listening

b. Therapeutic listening

c. Relational listening

d. Active listening

  • d. Active listening
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