Top 150+ Solved Business Communication MCQ Questions Answer
Q. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
Q. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
Q. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
Q. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
Q. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
d. Any of the above
Q. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
Q. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
Q. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
Q. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
Q. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
Q. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees’ unions
Q. Listening has been identified as one of the “seven habits of highly effective people”by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
Q. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
Q. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening