Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. Kaizen is a Japanese term meaning ______________
a. continuous improvement
b. Just-in-time (JIT)
c. a fishbone diagram
d. setting standards
Q. Establishing measurements based on customer needs for optimizing product design is knownas ______________
a. Quality planning
b. quality improvement
c. quality control
d. Quality planning (Actual answer is Quality planning roadmap)
Q. DMAIC is ______________
a. develop, multiply, analyze, improve, check
b. define, muliply, analyze, improve, control
c. define, measure, analyze, improve, control
d. define, manufacture, analyze, improve, control
Q. Quality fulfills a need or expectation that is:
a. Explicitly stated
b. Implied
c. Legally required
d. All of the above
Q. The taste of burgers across all McDonald outlets should be same. This is an example of______________.
a. Sensory critical to quality Characteristic
b. Physical critical to Quality Characteristic
c. Time Orientation critical to Quality Characteristic
d. None of the above
Q. Check Sheet is used during ______________ stage of DMAIC.
a. Define
b. Measure
c. Analyze
d. Improve
Q. ______________ is the set of activities that ensures the quality levels of products andservices are properly maintained and that supplier and customer quality issues are properly resolved.
a. Quality Assurance
b. Quality Planning
c. Quality Control
d. Quality Management
Q. Presence of ______________ after every stage of DMAIC allows for review of project andincorporation of suggestions.
a. Review gate
b. Toll gate
c. Decision gate
d. None of the above
Q. The Toyota Production System is based on two pillars namely ______________ and______________.
a. Kaizen, Six Sigma
b. Lean, Six Sigma
c. Just in Time, Jidoka
d. Just in Time, Kaizen
Q. Which of the following is not a target of Total Quality Management:
a. Customer Satisfaction
b. Reducing manpower
c. Continuous Cost Reduction
d. Continuous Operational Improvement
Q. Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can berepresented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.
a. Stem, Leaf
b. Leaf, Stem
c. Tree, Stem
d. Tree, Leaf
Q. A ______________ diagram shows the location of defects in any unit. This diagram is usedin the analyze step of DMAIC.
a. Affinity
b. Relations
c. Defect Concentration
d. Scatter
Q. The ______________ is used to identify what might go wrong in a plan under development.
a. Pareto Chart
b. PDPC
c. Arrow Diagram
d. Matrix Diagram
Q. The defect concentration diagram can be used in the ______________ stage of the DMAIC.
a. Define
b. Measure
c. Analyze
d. Improve
Q. The taste of the burger can be categorized as good or bad This is an example of which type ofdata:
a. Variable
b. Attribute
c. Cannot be determined
d. None of the above