Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. All of the following costs are likely to decrease as a result of better quality except______________
a. customer dissatisfaction costs
b. inspection costs
c. maintenance costs
d. warranty and service costs
Q. In Six Sigma, a ______________ is defined as any process output that does not meetcustomer specifications
a. error
b. cost
c. quality
d. defect
Q. –––––––– are the charts that identify potential causes for particular quality problems.
a. Control Chart
b. Flow chart
c. Cause and Effect Diagram
d. Pareto chart
Q. Production issues should be addressed early
a. correct (not sure)
b. correct to some extent
c. correct to great extent
d. incorrect
Q. QFD stands for ______________
a. Quantity for deployment
b. Quality for deployment
c. Quality function deployment
d. Quality for decision
Q. Reliability is the degree to which a unit of equipment performs its intended function under______________ for ______________ of time.
a. specified conditions; specified period
b. any condition; specified period
c. specified conditions; all periods
d. any condition; any period
Q. Kaizen is a ______________ process, the purpose of which goes beyond simple productivityimprovement.
a. weekly
b. daily
c. monthly
d. annual
Q. At the time of making a purchase agreement with a vendor, what is important to mentionabout inspection?
a. the characteristics of the product that are to be inspected
b. the tolerances that would be allowed
c. the reputation of the vendor
d. a & b both (not sure)
Q. "Poka-yoke" is the Japanese term for ______________
a. Card
b. Fool proof
c. Continuous improvement
d. Fishbone diagram
Q. A fishbone diagram is also known as a .______________
a. cause-and-effect diagram
b. poka-yoke diagram
c. Kaizen diagram
d. Taguchi diagram
Q. A maturity model can be used as a benchmark for comparison and as an aid to understanding
a. TRUE
b. FALSE
c. depends
d. can't say
Q. Fourteen points framework for quality and productivity improvement was suggested by______________
a. Crosby
b. Ishikawa
c. Deming
d. Juran
Q. Juran's Quality trilogy emphasizes the roles of quality planning, quality control and______________
a. Quality Definition
b. Quality enhancement
c. Quality improvement
d. quality maintenance
Q. Quality Circles members are ______________
a. Paid according to their contribution to quality
b. External consultants designed to provide training in the use of Quality tools
c. Always machine operators
d. None of the three.
Q. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the______________
a. Taguchi Loss Function
b. Pareto Chart
c. ISO 9000 Quality Cost Calculator
d. Process Chart