Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. QS 9000 is set of quality system for
a. environmental system
b. automotive suppliers
c. management system
d. customer satisfaction
Q. The purpose of EMS audit is
a. co-operation with public authorities.
b. management commitment
c. to ensure that ems conforms to plans
d. none of the above
Q. The third party audit is for
a. organization
b. independent organization
c. customer
d. all the above
Q. What is the purpose of ISO 9000:2005 in QMS?
a. fundamental vocabulary
b. certification
c. customer requirement
d. management
Q. What is the purpose of ISO 9004:2009 in QMS?
a. policy
b. review
c. guidelines for performance improvement
d. benefits
Q. Why we need Quality Auditing?
a. to verify whether the system is effective and suitable
b. to decide about the policy
c. to maintain the standards
d. for monitoring and measurement purpose
Q. ______________ is not a process tools for TQM systems
a. process flow analysis
b. histograms
c. pliers
d. control charts
Q. Inspection, scrap, and repair are examples of ______________
a. internal costs
b. external costs
c. costs of dissatisfaction
d. societal costs
Q. Customers are primarily concerned with ______________
a. Communication, courtesy, and credibility of the sales person
b. Competence, courtesy, and security of the sales person
c. Competence, responsiveness, and reliability of the sales person
d. Communication, responsiveness, and cleverness of the sales person
Q. Assured quality is necessary for building customer confidence.
a. correct
b. correct to some extent
c. correct to great extent
d. incorrect
Q. ______________ is the areas that will be covered by the organization's processes
a. process areas
b. product Areas
c. private areas
d. preset areas
Q. All of the following costs are likely to decrease as a result of better quality except
a. customer dissatisfaction costs
b. inspection costs
c. maintenance costs
d. warranty and service costs
Q. "Quality is defined by the customer" is
a. An unrealistic definition of quality
b. A user-based definition of quality
c. A manufacturing-based definition of quality
d. A product-based definition of quality
Q. TQM stands for ______________
a. Total Quality Management
b. Total Quantity Management
c. Total Qualitative Management
d. To question management
Q. After E.deming, who is considered to have the greatest impact in quality management?
a. Kauro Ishikawa
b. Joseph M. Juran
c. W.E. Deming
d. Genichi Tagucchi