Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. The objective of ISO-9000 family of Quality management is
a. customer satisfaction
b. employee satisfaction
c. skill enhancement
d. environmental issues
Q. ISO stands for
a. internal standards and operations
b. international specifications organization
c. international standards organization
d. none of these are correct
Q. ISO 9001 is not concerned with -------------------- of quality records
a. collection
b. maintenance
c. verification
d. dis-positioning
Q. Documents to prepared for quality system
a. 1. policy 2.procedures 3.work instructions 4. records
b. 1.products 2.requirements 3.performance 4.processes
c. 1.arrangements 2.formats 3.objectives 4.quality
d. 1. standards 2.implementation 3.accredation 4. purposes.
Q. NCR abbreviated as
a. non conformance report
b. national capital region
c. national cash register
d. none of the above
Q. ISO 9000 standards are set of norms for
a. environmental management system
b. technical specification form
c. quality management system
d. independent examination
Q. ISO/TS 16949 standards are standards for
a. organizational benefits
b. satisfying customer
c. public authorities
d. automotive quality management system
Q. The various product evaluation standards of ISO 14000 are
a. environmental aspects in product standards
b. environmental labels and declaration
c. life cycle assessment
d. all the above
Q. The stages of an audit
a. planning, performance, reporting, follow-up
b. specification, requirements, system, quality
c. implementation, plan, processes, document
d. objective, analysis, forms, results
Q. The various organization evolution standards of ISO 14000 series of standards are
a. environmental management system
b. environmental auditing
c. environmental performance evaluation
d. all the above
Q. ISO 9000 made up of three core standards they are
a. iso9001: 9100, iso 9001: 2008, iso 9100 : 2008
b. iso 9000:2005, iso: 9001:2008, iso : 9004:2009
c. iso 9000: 9100, iso 9000: 2005, iso: 9000: 2000
d. none of the above
Q. BIS is abbreviated as
a. body of india standards
b. bureau of indian standards
c. basic india standards
d. none of the above
Q. Which IS/ISO 9000 standard is meant for certification
a. is/iso 9001
b. is/iso 9004
c. is/iso 9100
d. tl 9000
Q. The key elements of Audit performance are
a. schedules, personnel, checklist
b. requirements, assurance, manuals
c. opening meeting, audit process, audit deficiencies
d. none of the above