Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. By applying basic principle the process improvement will be in organizationsi. Focus on work process ii. Maintain self esteem of other iii. Tone initiative The correct order is
a. i only
b. i & ii
c. ii & iii
d. i, ii & iii
Q. Diamond represents ______________ while plotting flow chart.
a. Step in activity
b. Decision making
c. Direction of flow
d. None of the above
Q. PP & PPK is calculated fori. Initial production run ii. Future production iii. Initial process setting The correct order is
a. i & ii
b. ii & iii
c. i & iii
d. i, ii & iii
Q. According to Deming, Quality problems are
a. Due to management
b. Due to method
c. Due to machine
d. Due to material
Q. Common features of CMM is how to produce software product which arei. Consistence ii. Repeatable iii. Predictable The correct order is
a. i only
b. ii only
c. ii & iii
d. i, ii & iii
Q. While setting Quality objective, ______________ to be considered.
a. Customer need
b. Organizational need
c. Supplier need
d. Worker need
Q. When cpk is less than one
a. Process is not capable
b. Process is stable
c. Process if highly capable
d. None of the above
Q. While setting Quality objective, ______________ to be considered.
a. Material quality
b. Customer need
c. Market demand
d. All of the above
Q. The objective of ISO-9000 family of Quality management is
a. Customer satisfaction
b. Employee satisfaction
c. Skill enhancement
d. Environmental issues
Q. Control chart is i. Process monitoring tool ii. Process control tool iii. Process planning tool The correct order is
a. i only
b. i & ii
c. i, ii & iii
d. None of the above
Q. Employee should be involved in i. Decision making ii. Participation iii. Union The correct order is
a. i & ii
b. i & iii
c. i, ii & iii
d. None of the above
Q. Does TQM approach have relevance to Indian industry in context to i. Customer satisfaction ii. People involvement iii. Policy managementThe correct order is
a. i only
b. i & ii
c. ii & iii
d. i, ii & iii
Q. The following is (are) the machine down time.
a. Waste
b. No material
c. Breakdown
d. All of the above