Top 550+ Solved Total Quality Management (TQM) MCQ Questions Answer
Q. Quality control includes inspections to ensure the standards of performance arebeing met. Inspection includes ______________ examinations of ______________.
a. visual and non-visual; processes and components
b. visual and aural; processes and materials
c. visual and technical; material and end products
d. aural and tactile; materials and end products
Q. Process control is distinct and separate from the data gathering function in a quality program. While process control regulates the functions, data gathering is used to ______________.
a. collect information on the relative performance standards of the process so the output can be enhanced through continuous adjustments to the input functions
b. validate the controlling function as performing correctly and provide information on equipment servicing intervals
c. provide the historical records for production lots as to the specifications and actual measurements of a product
d. generate the control charts to determine the variances in the product and the number on nonconforming products
Q. The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. Inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include ______________.
a. examining the vendor's quality procedures
b. examining surfaces
c. testing personnel skills
d. witnessing destructive and nondestructive tests
Q. Which of the following is not part of the Total Quality Approach?
a. holistic thinking
b. focus on short-term financial performance
c. focus on desirability
d. team thinking
Q. The majority of advertisers appeal the public on thebasis of which of the following?
a. Quality of product
b. Quality of staff
c. Inferiority of product
d. Inferiority of service
Q. Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?
a. Acting as gatekeepers
b. Closing the discussion
c. Asking for clarification
d. Testing for consensus
Q. The job characteristic of quality professionals is:
a. Educating others
b. Achieving personal targets
c. Consultative work with other departments
d. None of the above
Q. ______________ is a graphic tool for defining the relationship between customerdesires and the firm/product capabilities.
a. House of Quality
b. Affinity diagram
c. Arrow diagram
d. None of the give option
Q. Tools and techniques used during the Quality Planning process include:
a. Benefit / cost analysis
b. Benchmarking
c. Quality audits
d. a and b
Q. Quality is:
a. Zero defects found
b. Conformance to requirements
c. The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
d. b and c
Q. 80% of the problems are found in 20% of the work is a concept of:
a. Edward Deming
b. Philip Crosby
c. Juran
d. Pareto
Q. All of the following statements about control charts are true except:
a. Control charts can be used to establish as well as maintain process control
b. Control charts are used to determine acceptance limits when no limits are stipulated by the product specification; otherwise, one should use the limits dictated by the specification
c. All data points outside the control chart limits are variations explained by
d. B and C
Q. The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant?
a. Improving the performance of the company
b. Self-Improvement
c. Financial Incentives
d. Recognition among co-workers
Q. Which are the best two charts to show trends in a process?
a. Pareto and Control
b. Control and Run
c. Histogram and Run
d. Gantt and Pert
Q. The process of determining that technical processes and procedures are beingperformed in conformance with scope requirements and quality plans is called quality:
a. management
b. assurance
c. process review
d. control