Q. Which of the following statements is NOT true about world-class firms? (Solved)
1. World-class firms are firms that are poor in customer support.
2. World-class firms know their market and their products.
3. World-class firms strive continually to improve product design, manufacture, and delivery.
4. World-class firms can compete with the best of the best in a global environment.
- a. World-class firms are firms that are poor in customer support.