Top 550+ Solved Principles of Management MCQ Questions Answer
Q. Which method is very popular for making online transactions?
a. Credit Card
b. All of these
c. Net banking
d. Debit Card
Q. ____________ refers to contracting out some of its activities to a third party which were earlierperformed by the organisation.
a. BPO
b. E-Commerce
c. Outsourcing
d. E-Banking
Q. Under what method payment is made at the time of physical delivery of goods.
a. Cash on delivery
b. Debit card payment
c. Credit card payment
d. Prepaid amount
Q. It is not an application of e-business.
a. Contract R&D
b. Online trading
c. Online procurement
d. Online bidding
Q. The payment mechanism typical to e-business
a. Credit and Debit Cards
b. Cash on Delivery (CoD)
c. Cheques
d. e-Cash
Q. e-commerce does not include
a. A business?s interactions with its customers
b. Interactions among the various departments within the business
c. A business?s interactions with its suppliers
d. Interactions among the geographically dispersed units of the business
Q. ___transactions have business firms at one end and its customers on the other end.
a. C2B Commerce
b. B2C Commerce
c. B2B Commerce
d. C2C Commerce
Q. India is the preferred destination for BPO because of ____________.
a. Tax Free Zone for BPOs
b. Cheap People
c. Cheap Manpower
d. Poor conditions
Q. Out of e-commerce and e-business, which is a broader term?
a. None of these
b. both e-business and e-commerce are same thing
c. e-commerce
d. e-business
Q. A Call Centre handles
a. Both customer facing and back-end business
b. Both voice based and non-voice based business
c. Only out-bound voice based business
d. Only in bound voice based business
Q. Outsourcing
a. Includes off shoring
b. Restricts only to the contracting out of Information Technology Enabled Services (ITES)
c. Restricts only to the contracting out of non-core business processes
d. Includes contracting out of manufacturing and R&D as well as service processes both core and noncore but restricts only to domestic territory
Q. ______________ is not a process tools for TQM systems.
a. Process flow analysis
b. Histograms
c. Plier
d. Control charts
Q. Total Quality Management (TQM) focuses on
a. Employee
b. Customer
c. Both a and b
d. None of the above
Q. Which of the following is responsible for quality objective?
a. Top level Management
b. Middle level Management
c. Frontline Management
d. All of the above