Top 80+ Solved Service Management MCQ Questions Answer
Q. Services are characterized by all of the following characteristics except-
a. intangibility
b. homogeneity
c. inseparability
d. heterogeneity
Q. Which of the following is not a tangible dominant?
a. buildings
b. automobiles
c. investment management
d. computer
Q. What does GDP stand for?
a. gross domestic profile.
b. gross demand profile.
c. gross domestic product.
d. general domestic product.
Q. Hospital8. Which of the following fields would be least likely to be described as intangible- dominant?
a. manufacturing
b. education
c. insurance
d. banking
Q. A triangle of Company, Customers, Employees, Internal Marketing, External Marketingcommunications and Interactive marketing is known as…………..
a. marketing triangle
b. service triangle
c. communication triangle
d. sales triangle
Q. Odd one out
a. internal marketing
b. external marketing
c. interactive marketing
d. international marketing
Q. Ranking from highest to lowest, the countries with the largest service sector employmentare:
a. european community, united states, japan
b. united states, japan, european community
c. united states, european community, japan
d. united states, european community, japan
Q. According to definitions of the tourist, what is the maximum allowable length of stay ina destination ?
a. one year.
b. 6 months
c. one month
d. one day.
Q. What does the acronym TSA stand for?
a. tourism satellite assessment.
b. travellers’ security association
c. tourism system account.
d. tourist satellite account.
Q. What is domestic tourism?
a. travel for less than one day in your own country
b. a business trip overseas
c. travel involving an international stay away from home
d. travel within your own country
Q. The regulation of the financial services industry in the UK is now carried out by the
a. bank of england
b. sfa
c. sib
d. fsa