Top 80+ Solved Service Management MCQ Questions Answer

From 1 to 15 of 92

Q. Services are characterized by all of the following characteristics except-

a. intangibility

b. homogeneity

c. inseparability

d. heterogeneity

  • b. homogeneity

Q. Which of the following is not a tangible dominant?

a. buildings

b. automobiles

c. investment management

d. computer

  • c. investment management

Q. What does GDP stand for?

a. gross domestic profile.

b. gross demand profile.

c. gross domestic product.

d. general domestic product.

  • c. gross domestic product.

Q. Hospital8. Which of the following fields would be least likely to be described as intangible- dominant?

a. manufacturing

b. education

c. insurance

d. banking

  • a. manufacturing

Q. A triangle of Company, Customers, Employees, Internal Marketing, External Marketingcommunications and Interactive marketing is known as…………..

a. marketing triangle

b. service triangle

c. communication triangle

d. sales triangle

  • a. marketing triangle

Q. Odd one out

a. internal marketing

b. external marketing

c. interactive marketing

d. international marketing

  • d. international marketing

Q. Ranking from highest to lowest, the countries with the largest service sector employmentare:

a. european community, united states, japan

b. united states, japan, european community

c. united states, european community, japan

d. united states, european community, japan

  • b. united states, japan, european community

Q. The primary cost of producing a service is

a. rent

b. overhead

c. cost of goods sold

d. labour

  • d. labour

Q. What does the acronym TSA stand for?

a. tourism satellite assessment.

b. travellers’ security association

c. tourism system account.

d. tourist satellite account.

  • d. tourist satellite account.

Q. What is domestic tourism?

a. travel for less than one day in your own country

b. a business trip overseas

c. travel involving an international stay away from home

d. travel within your own country

  • d. travel within your own country

Q. Which bank is known as bankers bank in India ?

a. sbi

b. rbi

c. indian bank

d. bank of india

  • b. rbi

Q. In which year banks were nationalized in India?

a. 1947

b. 1956

c. 1969

d. 2010

  • c. 1969
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