Top 50+ Solved Recent Trends in Management MCQ Questions Answer
Q. India is the preferred destination for BPO because of ____________.
a. Tax Free Zone for BPOs
b. Cheap People
c. Cheap Manpower
d. Poor conditions
Q. Out of e-commerce and e-business, which is a broader term?
a. None of these
b. both e-business and e-commerce are same thing
c. e-commerce
d. e-business
Q. A Call Centre handles
a. Both customer facing and back-end business
b. Both voice based and non-voice based business
c. Only out-bound voice based business
d. Only in bound voice based business
Q. Outsourcing
a. Includes off shoring
b. Restricts only to the contracting out of Information Technology Enabled Services (ITES)
c. Restricts only to the contracting out of non-core business processes
d. Includes contracting out of manufacturing and R&D as well as service processes both core and noncore but restricts only to domestic territory
Q. ______________ is not a process tools for TQM systems.
a. Process flow analysis
b. Histograms
c. Plier
d. Control charts
Q. Total Quality Management (TQM) focuses on
a. Employee
b. Customer
c. Both a and b
d. None of the above
Q. Which of the following is responsible for quality objective?
a. Top level Management
b. Middle level Management
c. Frontline Management
d. All of the above
Q. The following is (are) the machine down time.
a. Waste
b. No material
c. Breakdown
d. All of the above
Q. While setting Quality objective, ________ to be considered.
a. Material Quality
b. Customer need
c. Market demand
d. All of the above
Q. _______ helps organization reduce employee turnover and absenteeism.
a. Job design
b. Training & development
c. Wage revision
d. All of the above
Q. While setting Quality objective, ________ to be considered.
a. Customer need
b. Organizational need
c. Supplier need
d. Worker need
Q. Customers are primarily concerned with ______________.
a. Communication, courtesy, and credibility of the sales person
b. Competence, courtesy, and security of the sales person
c. Competence, responsiveness, and reliability of the sales person
d. Communication, responsiveness, and cleverness of the sales person
Q. "Quality is defined by the customer" is
a. An unrealistic definition of quality
b. A user-based definition of quality
c. A manufacturing-based definition of quality
d. A product-based definition of quality