Q. All of the following statements about customer waiting time are true except: (Solved)
1. Unoccupied waiting time appears to be longer than occupied waiting time.
2. Waiting before the service seems longer than waiting during the service encounter.
3. Customer anxiety makes waiting seem longer.
4. The more expensive and the more important a service is to the customer, the less they are willing to wait for service.
- d. The more expensive and the more important a service is to the customer, the less they are willing to wait for service.