Q. A service organization can deliver quality service to its customers if it follows a systematic method in identifyingthecustomers‘ needs. Christopher Lovelock suggested that the various supplementary services offered acrossvarious industries can be grouped into eight categories. Which of the following is not one of these categories? (Solved)

1. Order-giving

2. Hospitality

3. Consultation

4. Safekeeping

  • a. Order-giving
Subscribe Now

Get All Updates & News