Q. Benchmarking is a process of comparison between the performance characteristics of separate, often competingorganization, intended to enable each participant to improve its own performance in the marketplace. Theprocess of benchmarking involves five steps. Which one of the following is the fourth step in the process of benchmarking? (Solved)
1. The organization has to identify the critical business processes or areas that need to be benchmarked forimprovement
2. The organization has to determine the methods to be used for data collection from the company used forbenchmarking
3. The management should introduce the necessary changes in the organization to remove the performancegap and improve the service quality
4. The management should analyze the differences between the processes in the two companies to identifyits area for improvement
- d. The management should analyze the differences between the processes in the two companies to identifyits area for improvement