Q. Which of the following should not be done with service customers when they are aggrieved with a service failure? (Solved)
1. apologise for the service failure
2. make good (recover) the service
3. laugh as much as possible so that customers start laughing and forget about the failed service
4. look at the situation from the customer’s point of view and satisfy or even delight them
- c. laugh as much as possible so that customers start laughing and forget about the failed service