Q. ______ refers to a quality of a service in which each time it is provided it will be slightlydifferent from the previous time. (Solved)
1. Perishability
2. Tangibility
3. Heterogeneity
4. Inseparability
- c. Heterogeneity
1. Perishability
2. Tangibility
3. Heterogeneity
4. Inseparability