Q. The main drawback of CRM is (Solved)
1. implementing crm before creating a customer strategy
2. rolling out crm before changing the organization to match
3. stalking, not wooing, customers
4. all of the above
- d. all of the above
1. implementing crm before creating a customer strategy
2. rolling out crm before changing the organization to match
3. stalking, not wooing, customers
4. all of the above