Top 150+ Solved Software Quality Management (SQM) MCQ Questions Answer
Q. A successful TQM program incorporates all of the following except
a. Continuous improvement
b. Employment involvement
c. Benchmarking
d. centralized decision making authority
Q. "Kaizen" is a Japanese term meaning
a. A fool proof mechanism
b. Just-in-time (JIT)
c. A fishbone diagram
d. Continuous improvement
Q. The philosophy of zero defects is
a. Unrealistic
b. Prohibitively costly
c. An ultimate goal; in practice, 1 to 2% defects is acceptable
d. Consistent with the commitment to continuous improvement
Q. Quality Circles members are
a. Paid according to their contribution to quality
b. External consultants designed to provide training in the use of Quality tools
c. Always machine operators
d. None of the above, all of the statements are false
Q. The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as
a. Continuous improvement
b. Employee empowerment
c. Benchmarking
d. Copycatting
Q. A quality loss function utilizes all of the following costs except
a. The cost of scrap and repair
b. The cost of customer dissatisfaction
c. Inspection, warranty, and service costs
d. Sales costs
Q. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence ofevents through which a product travels is a
a. Pareto chart
b. Flow chart
c. Check sheet
d. Taguchi map
Q. A fishbone diagram is also known as a
a. cause-and-effect diagram
b. poka-yoke diagram
c. Kaizen diagram
d. Taguchi diagram
Q. If a sample of parts is measured and the mean of the measurements is outside the controllimits the process is
a. In control, but not capable of producing within the established control limits
b. Out of control and the process should be investigated for assignable variation
c. Within the established control limits with only natural causes of variation
d. Monitored closely to see if the next sample mean will also fall outside the control limits
Q. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?
a. Ishikawa diagram
b. Pareto chart
c. Process chart
d. Control charts
Q. When a sample measurement falls inside the control limits, it means that
a. Ach unit manufactured is good enough to sell
b. The process limits cannot be determined statistically
c. The process output exceeds the requirements
d. If there is no other pattern in the samples, the process is in control
Q. Which of the following is true regarding control charts?
a. Values above the upper and lower control limits indicate points out of adjustment.
b. Control charts are built so that new data can be quickly compared to past performance data
c. Control charts graphically present data
d. All of the above are true
Q. Which type of risk factor is most likely to cause problems for a software projectdeveloping commercial software?
a. Inadequate user documentation
b. Litigation expense
c. Low productivity
d. Cancellation of project
Q. Defect prevention is defined as:
a. Finding and fixing errors after insertion
b. Finding and fixing errors before release but after insertion
c. Finding and fixing errors after release
d. Avoiding defect insertion
Q. Product quality is defined as:
a. Delivering a product with correct requirements
b. Delivering a product using correct development procedures
c. Delivering a product which is developed iteratively
d. Delivering a product using high quality procedures